Return Policy 

Every O\order, print, commission, and sale is handled with as much care as possible. I typically try to stay in constant contact throughout the process of shipping and handling in order to maintain full transparency and ensure you are completely informed along the way. Of course, sometimes life happens! Read below to see howI can best serve you.

For Returns:

Can I return the artwork I purchased? All sales of original artwork are final. If you wish to return a print, a restocking fee amounting to 20% of the print cost will be applied. If you would like to exchange a print, that most certainly can be arranged for you, though the restocking fee for the original print will still be applied, as I print to order and try my best to not have prints sitting in stock.

How long do I have to return or exchange a print? I accept print returns and exchanges within 7 days of receipt. If you do not reach out within 7 days, I cannot make a return, so please be prompt! Please note the above restocking fee. Please note that this timeline is flexible during the months of November and December due to the winter holiday season. Print exchange requests are fulfilled only after receiving the returned print, so for this reason, an exchange may not arrive in time for Christmas if the new print is printed after December the 15th.

When will my replacement artwork ship and/or When will I receive my refund? Your refund and/or replacement artwork will be shipped only after your return is received and an email has been sent. At which time, further communication will take place to inform you when your return and/or refund is to be expected.

What packaging do I use to send the print back? In order to issue a return shipping label, the weight and dimensions of the package must be the same as they were when originally shipped to you. For that reason, it is requested that you reuse the same packing materials your print wash shipped in. If you do not have the packaging materials, it is requested that you provide a stiff mailer or other form of sturdy packaging and postage for returning the artwork. A refund will not be provided for artwork that is damaged in transit back to the studio due to poor packaging, so please take care to package with care!

My artwork arrived damaged OR was not delivered OR was lost OR was stolen from my doorstep. Is this something you can help with? I am not liable for any mishandling or failed delivery by the shipping service (USPS or UPS, domestically or internationally), and I am not liable for any damage incurred post-delivery. I take great care to package each order safely in sturdy flat mailers and/or boxes with ample support so that it arrives undamaged. I understand the frustration and disappointment that can be experienced when a package is lost or damaged along the way, but please remember to be kind when reaching out and understand that I do not run the post office or UPS and therefore have no control over the treatment of your package in transit! I am just as heartbroken as you to see damaged prints as it is for you to receive them.

That being said, these are the guidelines I typically follow for when things fall outside of my control:

Damaged Print: These are handled on a case by case basis with individual collectors. In the case of damaged prints, for those that can provide details and documentation of the damage, I am happy to work with you in finding the right solution that is fair to both of us. Depending on the circumstances, I may request that you file a claim with the shipping service. In the instance where a reprint is made, I ask that you return the print to my studio, either in the original packaging or in sturdy packaging purchased at your local post office. You will be responsible for shipping costs of replacement prints. Prints damaged after delivery are not available for free replacement.

Not Delivered / Lost / Stolen: If your package is marked “Delivered” but is nowhere to be found, here are the steps I request that you take -
1. Check your confirmation email to ensure that you put the correct shipping address. I am unable to replace an order for free if the shipping address is incorrect! I request that you do this because I have, in fact, done this myself! In most cases when the address is incorrect, the order will be returned to me at the studio, and in those instances, I am more than happy to forward your order along to your correct mailing address, though it will be asked that you cover the postage.
2. IF the address is correct and you believe your package to be lost or stolen, or if you missed the delivery, you will have to contact the shipping service promptly. Unfortunately, this is an instance in which things are completely out of my control, and I am unable to replace for free an item that been lost, stolen or not delivered.

I ordered a print, but I’m unsatisfied with the colors now that it is in my space. What do I do? I am happy to exchange your print for another that will work better in your space! Please see above for our exchange policy.

Please email marcyparksart@gmail.com if you have any questions about your order, and I will work with you to sort out any issues!